Design and Innovation Daily

hostage negotiation and user research

Posted in methodology, user research by Dan on November 17, 2009

Boxes and Arrows published a fantastic article last week on What design researchers can learn from hostage negotiators. Bryan McClain and Demetrius Madrigal make an insightful comparison and outline a few interviewing strategies for designers.

We know that users generally don’t make very good design recommendations—so when exactly can we and can’t we listen to users? Laura Klein pieces apart the answer to this question on Bread Board: A Faster Horse: When Not To Listen To Users


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